Every successful operator knows that you can NEVER get a missed car back!
If your average car sits for 1 minutes, not moving, before you give it great service, the best you can expect is a 60 car hour. 2 minutes means a 30 car hour.
And what about customer experience?
FastCW’s solution allows the multi-location operator to access the benefits of an on-site presence at each location and the critical info about cars moving or sitting.
FastCW gives you a constant real-time view of your process and allows you to identify, address, and solve bottle-necks and hurdles that prevent profitability.
FastCW’s Quality Process Management has solved this problem by giving your team visibility to each line of service!
FastCW will give opportunity for streamlining systems, monitoring growth and eliminate costly delays. Improved flow means more revenue!
The answer is simple:
If your average car sits for 1 minute without moving before you it gets great service, the best you can expect is a 60 car hour. Two minutes, 30 car hour, and heaven forbid it gets any worse than that.
Every successful operator knows that you can NEVER get a missed car back!
However, until now, there has never been a solution to these “lost customers”! FastCW’s Quality Process Management has solved this problem by giving visibility and watching each line of service! Now you can know when the line isn’t moving and you aren’t serving customers the way you could. FastCW provides opportunity for streamlining systems, monitoring growth and eliminating costly bottlenecks. Improved flow means more revenue!
• How are you measuring your quality process today from curb to service?
• How long are your customers waiting to be greeted?
• If your average car sits in line, not moving, for just a minute, how does that
impact your business?
• What if it is two or three minutes during your busiest hours?
• How are you measuring success?
The long pauses with no movement have countless effects: Customers feel agitated with slow service, your buyimg window is closing, up-sell opportunities drifting away one minute at a time, along with your profits. Employees become content with mediocrity and begin calling slow days busy. And what if the customer is three car lengths back and gets out of their car?
Now you have a big problem that is going to cost you customer satisfaction and man hours, as your staff moves all of those cars forward.
Now that you have the idea, let us help you measure your quality processes and make sure those cars are moving, customers are getting great service, and profits are increasing.
Wait Time Sensor
• Analytic sensor measuring line area and sales area
• Real time alerts to managers, DM, owner – Weekly / Monthly audited reports
• Service Speedometer – Customers Per Minute
• Now watching lines INSIDE! People not moving is as bad as cars not moving!
FastCW is the only Quality Process Management of its kind! Our history dates back nearly five decades, starting with work in car washes; helping plan, build, operate, and train hundreds of service locations. Now helping customers in the following fields: car wash, automotive service and quick service restaurant
Several years ago, we set out to solve the problem that continues to keep multi location operators from reaching their full potential. Teaming up with AutoBell (89 locations and growing), AutoMotion developed the solution: identify anytime customers are waiting in line, not moving, and TELL SOMEONE ABOUT IT! As a result, FastCW has streamlined its product and service for national implementation. We can deploy your entire organization (up to 3000 locations) in just 12 months!
FastCW is proud of its heritage and achievements, and we are ready to put our systems to work for you!
FastCW
12520 Capital Blvd Suite 401 – 102
Wake Forest, NC 27587
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
-Gandhi
INSIGHTS
Our continuing and growing knowledge of line theory…
What really drives you crazy about waiting in line (it actually isn’t the wait at all)
Here’s a wonderful illustration of skips and slips by the artist Ferdinand Lutz: